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3 Easy Ways to Tell If a Business Puts Its Customers First

Filed under: Consumer AllyFriendly service, liberal return policies, and fair prices earn businesses high marks with customers. Then there are the true standouts -- companies that achieve an even...

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How Offshoring Customer Service Puts Your Financial Data at Risk

Filed under: JP Morgan Chase, Bank of America, Citigroup, Banking, Consumer Ally, Wells Fargo, Investment FraudWould you trust a stranger to keep your financial secrets? That's exactly what customers...

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Americans Are Still Paying the Tab for Countrywide's Misdeeds

Filed under: Bank of America, Real Estate, Banking, Housing MarketWhen whistleblower Kyle Lagow raised concerns about Countrywide Financial's practice of giving bloated appraisals on government-insured...

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Mini-Madoffs: How Our Tiny 'Thefts' Add Up to Madoff-Scale Damage

Filed under: Ripoffs & ScamsWhen Bernie Madoff was busted for a Ponzi scheme that cost investors an estimated $17 billion, many of us wondered how someone could do something so terrible. It's easy...

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Are Some College Trustees Abusing Their Trust for Profit?

Filed under: Financial AidThose of us buried under rising tuition and huge piles of student debt may wonder: What in the world made college so expensive? And how is it that donor- and taxpayer-funded...

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The High Price of Free Music: How Illegal Downloads Are Silencing Artists

Filed under: Media, Entertainment Industry, Ripoffs & ScamsWhen we want new music, there's a strong temptation to get it for free through file sharing, ripping it from our friends, or downloading...

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The Hidden Costs of Cheap Car Insurance

Filed under: Insurance, Consumer Ally Would you willingly let your car insurance company play backseat driver every time you hit the road? Hundreds of thousands of drivers have already invited auto...

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GMO: The Secret the Food Industry Is Spending Millions to Keep

Filed under: Coca-Cola Company, Pepsico, U.S. Government, Food & Beverage Big Agriculture and food companies are shelling out gobs of cash ahead of November's election to convince Californians to...

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Are Online Travel Deal Sites Ripping You Off?

Filed under: Technology, TravelTravel sites like Expedia (EXPE), Orbitz (OWW), and Travelocity appeal to consumers wanting to quickly compare prices and find the best deals. But according to consumers...

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3 Ways Retailers Use Facebook to Get Into Your Head - and Wallet

Filed under: Technology, Facebook, Shopping, Secret ShopperHave you ever noticed yourself shopping more frequently at a store you've "liked" on Facebook (FB)? Or buying a certain brand just because one...

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Fake Customer Reviews: Don't Fall for This Online Marketing Scam

Filed under: Shopping, AdvertisingA lot of people look at customer reviews online before they make a purchase. After all, they're like vicarious test-drives: You get the benefit of previous users'...

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That Sleekly Designed New Gadget Has One Flaw: It Can't be Fixed

Filed under: Technology, Apple When buying new laptops, cellphones, and other tech devices, it's all about the latest and greatest -- bigger screens, lighter and sleeker designs, more bells and...

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Flawed Food Inspections Are Putting You at Risk

Filed under: Health Care, Food & BeverageWe've all heard about illnesses and deaths caused by recent Salmonella and Listeria outbreaks, but how concerned should the average consumer really be?...

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Genetically Modified: The 2 Words the Food Industry Spent $45 Million to...

Filed under: Green, U.S. Government, Food & BeverageDespite significant popular support for the labeling of genetically modified foods in recent polls, when it came time to vote on election day,...

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Fast Food Labor Strikes: What Will Happen If Workers Have It Their Way

Filed under: Company News, McDonald's, Labor, Food & Beverage Walmart (WMT) laborers aren't the only ones protesting low pay. Fast-food workers are also joining the movement. In late November, more...

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TV That Watches You: 2 Tech Giants Are Patenting a Creepy Future

Filed under: Technology, Microsoft, Verizon, TelecommunicationsAnother Christmas season may be in the history books, but if the future is anything like the one technology inventors have postulated...

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Facebook Privacy: 3 Features You Should Be Using to Avoid Oversharing

Filed under: Facebook, Consumer Ally, Advertising, Internet, Consumer IssuesIf last month's notorious Instagram privacy brouhaha should have taught us anything, it was this: People who subscribe to...

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Think Online Retailers Charge Everyone the Same? Think Again

Filed under: Consumer Ally, Shopping, Shopping Trends, SpendingWhen online retailing first went mainstream, one of the best things it offered was an end to the need to drive from store to store to...

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What Price Will Retailers Charge You Online? -- Savings Experiment

Filed under: Savings Experiment View PollView Poll When online retailing first went mainstream, one of the best things it offered was an end to the need to drive from store to store to compare products...

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Ag-Gag Laws Help Agribusiness Hide Health Risks in Your Food

Filed under: Consumer Issues, Consumer Protection, FoodIn 2008, an undercover investigation led by the Humane Society led to the largest beef recall in history -- removing meat that may have been...

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